Privacy Policy
This Privacy Notice sets out our privacy policies and outlines how consumer data is collected, handled, maintained, and stored (collectively referred to as handling) and with whom we share this information on our website. Please feel free to contact us at info@businesscareuk.co.uk if you have any questions or concerns about how we handle your data or this privacy policy.
Businesscare UK Limited and Transactin collects, processes and stores personal data on an ongoing basis. Data may be collected from customers, suppliers, business contacts, employees and any other person the organisation has a relationship with or may need to contact. Businesscare UK Limited and Transactin is committed to safeguarding the privacy rights of all individuals from whom we collect and store data, in line with our Data Protection obligations as outlined in Legislation. Policy Scope: This policy applies to all personal data held in relation to data subjects by Businesscare UK Limited and Transactin, whether held in manual or electronic form. All managers, employees, volunteers, contractors, suppliers and any other person who works on behalf of the company are bound by this policy, and are responsible for ensuring data is collected, stored and handled appropriately. Businesscare UK Limited and Transactin is committed to ensuring that all staff have sufficient awareness of their responsibilities to ensure they can anticipate and identify a Data Protection issue should one arise.
a) Data Protection Principles
Businesscare UK Limited and Transactin commits to adhere to the principles of Data Protection by ensuring:
1) The lawful, fair and transparent processing of any data collected. There will be a legal basis for the processing of any data. The purpose for which data is collected will be specific and clearly stated.
2) Data collected will be used only in ways compatible with the purpose for which it was collected. Data will not be used or disclosed for any other purpose other than that for which it was obtained.
3) Personal data will not be collected or retained if it is not required.
4) Businesscare UK Limited and Transactin will make every effort to ensure data is accurate, complete and up to date. Where any inaccuracies are identified these will be remedied immediately.
5) Data will be retained for no longer than is necessary for the purpose(s) for which it is acquired.
6) Integrity and Confidentiality. Sufficient protections will be in place to protect personal data from loss, destruction, unauthorised access, unauthorised disclosure or alteration.
b) How we collect and use Data
The following outlines the processes we employ to collect information:
- Contacting Us – We may record, use and store any telephone, postal, e-mail, or other electronic communications provided by you. This is to ensure that we can refer back to any instruction you may have given to us as well as to ensure that the information we provide you with is accurate.
- General Statistics– we collect statistics relating to pages visited, paths through the website, search terms used to find us. This is done to improve the visitor experience, understand our customer’s needs and help us improve site design and layout.
- Online Forms– we collect data that you have entered into our online/contact forms. We have appropriate measures in place to ensure that users’ personal details are not misused, accidentally destroyed, lost, or altered within the server environment. No data transmission over the internet can be guaranteed to be totally secure, we cannot ensure, guarantee or warrant the security of any information which you send to us, and you do so at your own risk.
c) How collected Data are used
The personal information we collect is used to:
- Enable us to provide you with information about our services
- Enable us to communicate with you about orders you have placed, accounts you maintain, or inquiries you have made about our products and services.
- Enable us to contact you regarding general service level matters
- Ensure that we comply with the necessary regulations
- Ensure that our website is compatible with the browsers and operating systems used by most of our visitors
d) Sharing Data
We will not sell, share or rent your name, email address, or any other client data to any unaffiliated third party for marketing purposes.
We may share your personal data with trusted third parties, including:
- We may at our discretion disclose client data that is required by the police (or other organisations with a law enforcement role) for the prevention and detection of crime or the apprehension or prosecution of offenders
- We may disclose specific personal information where we are required to by law
- If you permit us to use your payment card/account details to process your order, we shall not disclose such details to third parties only to partners that assist in our services to complete an order as requested by you.
- To our partners and service providers. We share data with service providers who help us provide the services to you. These may include banks and other financial institutions, credit bureaus, website hosting providers, data analytics providers, information technology, customer service, email delivery, Hardware/Payment Terminal/EPOS providers and Software Developers.
- We may share data with parties that you have authorised to receive such data, for example if you authorise a third-party application provider to access your information. The use of data by a third party authorised by you is subject to the third party’s privacy policy and/or terms and conditions.
e) Right to View, Change or Remove Data
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, operational, accounting, or reporting requirements.
- You may view all Client Data that we store about you;
- You may correct or update your Client Data; please send an email to info@businesscareuk.co.uk
- You may withdraw your consent (partial or complete) at any time;
- You may request that all Client Data held to be removed or ported.
Please note that any request may be subject to a small fee to cover Our costs where your request is clearly unfounded, repetitive or excessive.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up Our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is complex or you have made many requests.
f) Cookie policy
When someone visits our websites we use a third party service, Google Analytics, to collect standard Internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the website. This information is only processed in a way, which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
g) Recording and monitoring
We’ll record and monitor our telephone calls with you for the purposes of quality assurance, our mutual protection, staff training, improving customer service, fraud detection, and – if you’re a customer – administering your account.
h) Credit checking
During the customer onboarding process and while you have an account with us, we may use the above personal information to search the files of credit reference and fraud prevention agencies.
This is for the purposes of making decisions about your customer account, assessing your creditworthiness and product suitability, checking your identity, managing your account, tracing and recovering debts, and preventing criminal activity.
i) Retention of data
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which We process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
j) Storing client data
- Your data will be stored securely in line with industry best practice at all times. The security measures in place are reviewed annually;
- Your data will be stored only on servers in a GDPR compliant location.
h) Governing Law
This Policy and any dispute or claim arising out of it or in connection with it or its subject matter shall be governed by and construed in accordance with the laws of England and Wales and the parties irrevocably agree that the courts of England have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this policy or its subject matter.
i) Contacting Us
Keeping your information private and secure is very important to us. Please contact us via email if you have questions about this policy: info@businesscareuk.co.uk, call 03334330365.
or write to us at the following address:
Businesscare UK Limited and Transactin
Expressway Studios
1 Dock Road
London E16 1AH
k) Review and Updates
This policy will be reviewed regularly in light of any legislative or other relevant developments.
We may occasionally update this Privacy Policy. When we do, we will notify you either by placing a prominent notice on the home page of Our Website. We encourage you to periodically review this Privacy Policy to stay informed about how we are using and protecting the Personal Information we collect. Your continued use of the Website constitutes your agreement to this Privacy Policy and any updates that we may make.